Serving the Texas Hill Country & San Antonio since 1989
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Services  ›  Reverse Osmosis

Reverse osmosis drinking water systems

Softening and filtration clean up the water running through your house. Reverse osmosis is what you put at the kitchen sink when you want the water you actually drink and cook with to be as clean as it gets.

Under-sink reverse osmosis drinking water system
The short version

What reverse osmosis actually removes

An RO membrane has openings small enough that water molecules pass and most of what is dissolved in them does not. Pressure pushes the water through, the rejected material goes to the drain, and what comes out of the dedicated tap is water with the dissolved solids stripped out.

That is a different job from every other stage in the house. A softener removes hardness minerals. Carbon adsorbs chlorine and taste compounds. Neither one touches dissolved solids, nitrates, lead or the sodium a softener adds. RO does.

It is also why RO belongs at a tap rather than at the main line for most homes. You do not need dissolved-solids-free water to flush a toilet, and treating the whole house to that standard costs far more than treating the two litres a day you drink.

Water treatment advice and guides for Texas Hill Country homes
Why people call

Six reasons Hill Country households add RO

Almost nobody calls us about reverse osmosis in the abstract. They call because of one of these.

The water tastes wrong

Flat, metallic or mineral-heavy tap water is usually dissolved solids. RO is the stage that removes them, and the difference is immediate.

Buying bottled water

A household getting through cases of bottled water every week is paying far more per litre than an RO system costs to run.

Coffee, tea and cooking

Dissolved minerals change how coffee extracts and how stock and bread turn out. Serious cooks notice the difference before anyone else does.

A new baby in the house

Formula mixed with high-nitrate or high-mineral water is a common reason parents want the drinking supply handled properly.

Sodium in a softened supply

Softening trades hardness for a small amount of sodium. Anyone watching their intake usually wants RO on the drinking tap.

Cloudy ice

Ice that comes out white and cracks apart is mineral-heavy. RO ice is clear and it does not carry a taste into the drink.

What we do

Our reverse osmosis services

Sized to the household, installed properly, and maintained so it keeps producing rather than quietly slowing down.

Under-sink RO installation

A multi-stage system in the cabinet with its own tap on the sink. Sediment and carbon pre-filters, the membrane, then a polishing filter on the way out.

Fridge and ice-maker lines

We run the RO line to the refrigerator at the same time, so drinking water, ice and the door dispenser all come off the treated supply.

Remineralisation

RO strips the good minerals along with the bad, which some people taste as flat. A remineralising stage puts a measured amount of calcium and magnesium back.

Membrane and filter service

Pre-filters run six to twelve months, membranes two to five years. We track yours and change them before output drops or taste comes back.

Do it in the right order

Soften first, then filter, then RO last

An RO membrane is the most expensive consumable in the house and the easiest one to ruin. Hardness scales it. Chlorine chemically attacks the membrane material. Sediment blinds it. Iron coats it.

Every one of those is handled by a stage that costs a fraction of what a membrane does. Put them upstream in the right order and a membrane lasts years. Put an RO under the sink of an untreated Hill Country home and you will be buying membranes annually and wondering why.

Whole-home water treatment systems installed in a Texas Hill Country property
How it works

Three visits, no surprises

Nobody should buy a water system from a brochure. Here is what actually happens.

Step one

Free on-site water test

We test what is coming out of your tap or your well, hardness in grains per gallon, iron, pH, odor, sediment, and look at your plumbing. About twenty minutes, no charge.

Step two

A system sized to the result

A written recommendation and a firm price based on your numbers and your household use. If a smaller unit does the job, we say so.

Step three

Installed, then serviced for good

Installation by a licensed technician, then filters, settings checks and 24/7 repair for as long as you own the system.

Why Gaines

Thirty-six years, one family, the same phone number

We are not a franchise and we are not a call centre. The person who tests your water works for the company that installs and services it.

Locally owned since 1989

Deep roots in San Antonio and the Hill Country, and customers who have been with us for decades.

WQA-licensed, Class 3 certified

Class 3 certified by the Texas Water Commission and licensed by the Water Quality Association.

Every major brand serviced

We install and service all major brands, even if the system was not purchased from us.

24/7 emergency repair

A leaking or failed system does not wait for business hours. Neither do we.

Any property type

From single-family homes to restaurants, salons and industrial facilities, sized to the load.

Free testing and estimates

On-site testing and a written estimate cost nothing, with no obligation attached.

Works best with

RO is the last stage, not the only one

What sits upstream determines how long your membrane lasts and how good the water tastes.

Water softeners installed and serviced in San Antonio and the Texas Hill Country

Water Softeners

Ion-exchange softening sized to your hardness reading, for city and well supplies.

Learn more →
Whole-house water filtration tanks and filter housings on a home water line

Whole-House Filtration

Carbon and sediment stages for chlorine, taste, odor and grit at every tap.

Learn more →
Water filter housings and cartridges used in whole-house treatment systems

Water Testing & Analysis

Free on-site testing for hardness, iron, pH and more, before anything gets quoted.

Learn more →
Common questions

Reverse osmosis questions we get asked

It sends some water to the drain to carry away what the membrane rejects. Older systems ran around four litres to drain per litre produced. Modern permeate-pump and high-efficiency systems are far better than that, and for a household drinking a few litres a day the total is small, less than a single toilet flush per day in most homes.

It removes dissolved minerals along with everything else, yes. The nutritional contribution of tap water minerals is small compared with food, but some people prefer the taste of water with them, which is what a remineralisation stage is for. We fit one whenever a customer wants it.

Yes, for a different reason. RO treats one tap. A softener treats the whole house, the water heater, the dishwasher, the shower, the laundry. And without softening upstream, hardness scales the RO membrane and shortens its life considerably.

Typically two to five years, depending on what reaches it. Pre-filters need changing every six to twelve months, and neglecting those is the fastest way to kill a membrane early.

Yes, and we usually do. It means the ice maker and the door dispenser both run off treated water, which is where most people notice the difference first.

Less than most people expect, and considerably less than an ongoing bottled water habit. The price depends on the stages and whether we are running lines to a fridge, so you will get a firm written figure after we have looked at the cabinet and tested the supply.

Reverse osmosis drinking water in the Hill Country, in short

Reverse osmosis is a drinking water solution, not a whole-house one. It treats the water at one tap, usually the kitchen sink, and it is the most thorough filtration available to a household.

It works by pushing water through a membrane fine enough to hold back dissolved solids. What comes out the other side of a reverse osmosis system is water with most of its mineral content removed.

That is why reverse osmosis is the answer for taste. Hill Country water is heavy in dissolved minerals, and even after softening it can taste flat or slightly salty. Reverse osmosis is what fixes that.

On a private well, reverse osmosis has a second job. It is the final barrier for nitrates and other dissolved contaminants that filtration and softening upstream do not remove.

A softener usually comes first. Reverse osmosis membranes last considerably longer on softened water, so on hard Hill Country supplies the two are complementary rather than competing.

The waste water question comes up constantly. Older units sent several gallons to drain for every gallon produced. Modern reverse osmosis is far better on that ratio, and we will tell you the real figure for the unit we quote.

Maintenance is simple and predictable. Pre-filters and post-filters change annually, and the membrane itself typically lasts three to five years depending on the water feeding it.

Remineralisation is optional. Some households prefer a stage that adds a little calcium and magnesium back for taste. We fit reverse osmosis both ways and have no strong commercial preference.

StageWhat it doesReplacement interval
Sediment pre-filterProtects the membrane from gritAbout 12 months
Carbon pre-filterRemoves chlorine that would damage the membraneAbout 12 months
Reverse osmosis membraneRemoves dissolved solidsThree to five years
Storage tankHolds treated water ready at the tapRarely, inspect periodically
Carbon post-filterFinal polish on tasteAbout 12 months
RemineralisationAdds back a little calcium and magnesiumOptional, about 12 months

Common questions

Does reverse osmosis waste water? Some goes to drain by design. Modern reverse osmosis is far more efficient than older units, and we quote the actual ratio rather than a marketing figure.

Does it remove minerals my body needs? It removes most dissolved minerals. Diet is where those normally come from, and a remineralisation stage is available if you prefer the taste.

Do I still need a softener? Usually yes. Reverse osmosis treats one tap; a softener protects the whole house, and it extends membrane life considerably.

Can it feed the fridge? Yes. We routinely run a reverse osmosis line to fridge and ice-maker connections.

Check any of this against the primary sources:

Better drinking water, from the tap you already use

Free on-site test, free written estimate, and an honest answer about whether RO is the right stage for what is bothering you.