Serving the Texas Hill Country & San Antonio since 1989
The areas served by Gaines Soft Water stretch from San Antonio across the Texas Hill Country. Free on-site water testing is available throughout the areas served, with 24/7 emergency repair on any brand.
Each of these has its own page covering the local water, what it typically contains, and what treating it involves.
City supply, hard water and everything north of Loop 1604.
Kendall County, Trinity aquifer, fast-growing and hard.
City and well supplies across Comal County.
Kerr County and the upper Guadalupe.
Gillespie County, where private wells are the norm.
Well country, with iron and sulfur to match.
Hays County homes and student rentals alike.
The whole region, and how we cover it.
If you are near any of these and not sure whether we reach you, call. The answer is usually yes.
A lot of companies will quote a suburban house on the city supply happily enough and lose interest when the address turns out to be twenty minutes down a county road with its own well. Private wells out here are our core work rather than an inconvenience.
On-site testing and written estimates are free throughout the area, rural addresses included, and emergency repair is available 24 hours a day across all of it.
No. On-site testing and written estimates are free throughout the service area, including acreage and rural addresses well outside the towns.
Across seven counties, Bexar, Comal, Kendall, Kerr, Gillespie, Bandera and Blanco, plus parts of Guadalupe and Hays. If you are unsure, call and ask.
Usually within the same week for a free test. Emergency repairs are covered 24 hours a day across the entire area.
Yes. Restaurants, salons, car washes, laundries and manufacturing across the whole region, with maintenance scheduled around trading hours.
It is the opposite of a problem. Well water treatment is our specialism, and the further out you are the more likely a well is what you have.
Probably. The list is the places we work most often rather than a boundary. Call and we will tell you straight away.
The areas served by our team run from San Antonio out across the Texas Hill Country, and the water changes noticeably as you move through them.
San Antonio is the densest of the areas served. City supply, hard water year round, and a great deal of ageing equipment from installers who have come and gone over the decades.
Boerne and Kendall County are among the areas served where private wells become common. Hard limestone water, frequently with iron, and new-build acreage where nobody has tested the well.
Kerrville and Kerr County sit further west. Among all the areas served this is where distance matters most, so we carry common parts rather than making two trips.
Fredericksburg and Gillespie County bring their own pattern. Hard water, iron and sulfur on many wells, plus a large amount of guest accommodation with spiky weekend demand.
New Braunfels and Comal County are growing fast, and much of that growth sits outside the municipal supply, which is why wells feature heavily in the areas served around there.
Canyon Lake is the most well-dependent of the areas served. Iron, sulfur and seasonal sediment are routine, and vacation properties add their own sizing considerations.
San Marcos and Hays County add student and rental housing to the mix, where occupancy rather than bedroom count should drive softener sizing.
Bandera, Blanco, Comfort, Bulverde, Spring Branch and Wimberley round out the areas served, all limestone country and all hard water.
Wherever you are in the areas served, the visit works the same way: a free on-site water test, written results, and a recommendation only if the numbers justify one.
Emergency callout covers all the areas served, around the clock, on any brand of equipment including systems we did not install.
| Area | Supply pattern | What we usually find |
|---|---|---|
| San Antonio | Mostly city water | Hard water, ageing equipment |
| Boerne | City and many wells | Hard water, iron on wells |
| Kerrville | City and many wells | Hard water, iron and sediment |
| Fredericksburg | City and many wells | Hard water, iron and sulfur |
| New Braunfels | City and growing well share | Hard water, variable wells |
| Canyon Lake | Predominantly wells | Iron, sulfur, seasonal sediment |
Do you charge for travel to outlying areas served? No. The on-site water test is free across all the areas served, including the further Hill Country counties.
Is my town covered? If you are in the Hill Country or greater San Antonio, almost certainly. Call and we will confirm.
Do you offer emergency callout everywhere? Yes, 24/7 across all the areas served, on any brand of equipment.
Do you cover commercial premises in all areas? Yes, with servicing scheduled around your trading hours.
Coverage is not just a list of towns. Each of the areas served has its own water character, and knowing that before arriving saves time on diagnosis and means we usually carry the right parts on the van.
Limestone underlies effectively all of the areas served, which is why hardness is the common thread from San Antonio through to Kerrville and Fredericksburg.
What separates the areas served from one another is the proportion of private wells and what those wells carry. Iron dominates in some pockets, sulfur in others, and sediment follows the river valleys.
If your town is not named explicitly, it is still worth calling. The areas served extend somewhat further than the headline list, particularly for emergency work.
Coverage is not just a list of towns. Each of the areas served has its own water character, and knowing that before arriving saves time on diagnosis and means we usually carry the right parts on the van.
Limestone underlies effectively all of the areas served, which is why hardness is the common thread from San Antonio through to Kerrville and Fredericksburg.
What separates the areas served from one another is the proportion of private wells and what those wells carry. Iron dominates in some pockets, sulfur in others, and sediment follows the river valleys.
If your town is not named explicitly, it is still worth calling. The areas served extend somewhat further than the headline list, particularly for emergency work.
Check any of this against the primary sources:
Twenty minutes at your property, your numbers in writing, and an honest recommendation. Anywhere from San Antonio to Fredericksburg.
