Serving the Texas Hill Country & San Antonio since 1989
Tell us where you are and what the water is doing, and we will call to arrange a free on-site test, usually the same day. Prefer to talk? Call (210) 635-7418, we answer 24 hours a day, on any brand, whether or not we installed it.
Contact us by phone on (210) 635-7418 or through the form on this page, and we will arrange a free on-site water test at a time that suits you.
When you contact us about a new system, the first visit is diagnostic rather than a sales call. We test the water, explain the numbers and put the results in writing whether or not you buy anything.
If something has failed, contact us straight away. We run 24/7 emergency callout across San Antonio and the Texas Hill Country, on every major brand including systems we did not install.
It helps to have a few details ready when you contact us: whether you are on city water or a private well, roughly how many people live in the house, and what you have noticed that prompted the call.
Photographs are genuinely useful. If you can contact us with a picture of the existing equipment and its data plate, we can often identify the model and bring the right parts on the first visit.
For commercial enquiries, contact us with an idea of your daily water usage and trading hours. Commercial systems are sized on metered demand, and servicing is scheduled around when you are open.
We cover San Antonio, Boerne, Kerrville, Fredericksburg, New Braunfels, Canyon Lake, San Marcos, Bandera, Blanco and the surrounding Hill Country. If your town is not listed, contact us anyway and we will confirm.
There is no charge and no obligation attached to any of this. A fair share of the people who contact us end up being told their water is fine and they do not need equipment.
| Reason for contact | What to have ready | Typical response |
|---|---|---|
| New system enquiry | City or well, household size | Free on-site test booked |
| Emergency repair | Brand and what it is doing | 24/7 callout |
| Existing system service | Model and data plate photo | Scheduled service visit |
| Well water problem | Any previous test results | Full well test |
| Commercial enquiry | Daily usage and trading hours | Site survey |
| General question | Nothing in particular | Straight answer, no pitch |
What does it cost to contact us for a quote? Nothing. The on-site water test and the written estimate are both free, with no obligation to proceed.
How quickly can somebody come out? For emergencies, 24/7. For routine testing and quotes, usually within a few working days.
Do you charge a callout fee? We are clear about any charge before we come out, so there are no surprises on the invoice.
Can you help if another company installed the system? Yes. Repair on other companies equipment is a large part of what we do.
A little context on what happens after you contact us, because the process is not obvious from outside. The first visit is a technician rather than a salesperson, and the testing takes about twenty minutes on the doorstep.
Hardness is measured on site in grains per gallon. Iron, clarity and obvious odor are checked at the same time. If bacteria, nitrates or dissolved solids need a proper figure, samples go to a laboratory and that is quoted separately before anything is sent.
You get the numbers written down regardless of what you decide. Several people who contact us do so purely to find out where they stand, and that is a perfectly reasonable use of a free test.
If equipment is warranted, sizing follows the numbers. Household size and daily usage combine with your measured hardness to give a grain load, and the system is sized to regenerate every three to five days at that load rather than constantly.
For wells, the sequence is designed at the same time. Sediment, then iron and sulfur, then softening, then disinfection where bacteria are confirmed. Getting that order right is what determines whether the equipment lasts.
Installation timing depends on the job. A softener on city water is usually a half day. A full well train with several vessels and a drain connection takes longer, and we will tell you which before we start.
Afterwards, servicing is scheduled to your water rather than a generic annual reminder, and we keep your test history so the next visit starts from what we already know.
If you would rather not call, the form on this page reaches the same people. Include as much detail as you can and we will come back to you with something specific rather than a generic reply.
A little context on what happens after you contact us, because the process is not obvious from outside. The first visit is a technician rather than a salesperson, and the testing takes about twenty minutes on the doorstep.
Hardness is measured on site in grains per gallon. Iron, clarity and obvious odor are checked at the same time. If bacteria, nitrates or dissolved solids need a proper figure, samples go to a laboratory and that is quoted before anything is sent.
You get the numbers written down regardless of what you decide. Several people who contact us do so purely to find out where they stand, and that is a perfectly reasonable use of a free test.
If equipment is warranted, sizing follows the numbers. Household size and daily usage combine with your measured hardness to give a grain load, and the system is sized to regenerate every three to five days rather than constantly.
For wells, the sequence is designed at the same time. Sediment, then iron and sulfur, then softening, then disinfection where bacteria are confirmed. Getting that order right determines whether the equipment lasts.
Installation timing depends on the job. A softener on city water is usually a half day. A full well train with several vessels and a drain connection takes longer, and we tell you which before we start.
Afterwards, servicing is scheduled to your water rather than a generic annual reminder, and we keep your test history so the next visit starts from what we already know.
If you would rather not call, the form on this page reaches the same people. Include as much detail as you can and we will come back with something specific rather than a generic reply.
Check any of this against the primary sources:
